1.1. The Platform is operated by MendHall.com (the “Operator”, “MendHall”, “we”, “us”). The Platform is an online marketplace on which users may publish requests for home maintenance, repair and renovation services (“Job Ads”), submit and accept bids, exchange messages, and organise related documents such as work orders and invoices.
1.2. These Terms & Conditions (the “Terms”), together with the MendHall Manifesto and our Privacy Notice, form a binding agreement between you and the Operator. By creating an account, ticking the acceptance box during registration, or otherwise using the Platform, you confirm that you have read, understood and accepted these Terms.
1.3. If you do not agree with these Terms, please do not register or use the Platform.
2.1. You must be at least 18 years of age and have full legal capacity to enter into binding contracts. Company accounts may be created only by persons authorised to represent the company concerned.
2.2. You undertake to provide accurate, current and complete registration information (including, for company accounts, a valid company name and tax identification number) and to keep it up to date.
2.3. You are responsible for safeguarding your credentials and for all activity that occurs under your account. Please notify us immediately at [email protected] if you suspect unauthorised use.
2.4. One person may hold only one personal account. Creating accounts in order to evade a sanction, mislead other users or manipulate ratings is prohibited.
3.1. The Operator provides the technical infrastructure that allows users to find one another and to organise their cooperation. The Operator is not a contractor, agent, employer, broker, guarantor or insurer of any user, and does not itself perform, supervise or accept work.
3.2. Any contract for services concluded through the Platform (including a contract created when a bid is accepted) is concluded exclusively between the user who posted the Job Ad and the user whose bid was accepted. The rights and obligations arising from such a contract, including price, scope, deadlines, quality, warranties, permits, insurance, taxes and payment, rest solely with those users.
3.3. The Operator does not verify, and cannot guarantee, the identity, qualifications, licences, solvency, reliability or insurance status of any user, nor the accuracy of any Job Ad, bid, rating or message, except where a verification badge expressly states what has been checked and how.
4.1. To the fullest extent permitted by applicable law, the Operator is not responsible or liable for any act or omission of any user, including without limitation: non-performance, late or defective performance, property damage, personal injury, non-payment, misrepresentation, breach of contract, or any dispute between users.
4.2. You acknowledge that you deal with other users at your own discretion and risk, and that you are expected to exercise the same care and judgement you would apply when engaging a tradesperson or client outside the Platform (for example, checking references, agreeing written scope and terms, and verifying insurance where appropriate).
4.3. Notwithstanding Section 4.1, the Operator actively supports cooperation between users and will, upon request and within the limits of the law and these Terms, assist users in good faith by preserving relevant Platform records, facilitating communication and, where appropriate, providing information to competent authorities.
5.1. We regard your trust as our most valuable asset. In order to earn and keep it, the Operator commits to:
6.1. Every user agrees to act honestly, respectfully and in good faith towards other users and towards the Operator. In particular, users shall:
6.2. The Operator promotes and recognises good practice, and may highlight users with consistently fair and professional conduct through badges, rankings or other features.
7.1. The following conduct is strictly prohibited on the Platform:
8.1. Users are encouraged to report suspected misconduct through the reporting features of the Platform or by e-mail to [email protected]. Reports are treated confidentially to the extent possible.
8.2. All inappropriate behaviour is strictly sanctioned. Depending on the gravity and repetition of the breach, the Operator may, at its sole discretion and with or without prior notice, apply one or more of the following measures:
8.3. Serious breaches — including fraud, threats to personal safety, and attacks on Platform security — result in immediate permanent termination.
8.4. A sanctioned user may request a review of the decision by contacting [email protected] within 14 days. The Operator will consider the request in good faith and communicate its final decision.
9.1. No commission. The Operator does not charge any commission, percentage, success fee or other share of the value of any job, bid or contract concluded between users. The full contract value is a matter between the contracting users alone.
9.2. Access to certain features is provided under subscription plans described on the Subscriptions & Pricing page. Prices, billing periods, included quotas and any free tier are stated there and form part of these Terms.
9.3. Subscription fees are used to operate the Platform and to fund the development of additional services for professional users, with the declared objective of making MendHall.com the leading marketplace in its domain.
9.4. Subscriptions renew automatically at the end of each billing period unless cancelled before renewal. Cancellation takes effect at the end of the current period. Except where required by mandatory consumer-protection law, fees already paid are non-refundable.
9.5. The Operator may change subscription prices with at least 30 days’ prior notice. The new price applies from the next renewal following the notice period.
10.1. You retain ownership of the content you submit (texts, photographs, documents). You grant the Operator a non-exclusive, royalty-free, worldwide licence to host, display, reproduce and distribute that content solely for the purpose of operating, promoting and improving the Platform.
10.2. You warrant that you hold all rights necessary to submit your content and that it does not infringe the rights of any third party.
10.3. The Platform, its software, design, brand name, logo, motto and databases are the property of the Operator or its licensors and are protected by copyright, trademark and other laws. No right is granted to copy, modify, reverse-engineer, scrape or commercially exploit any part of the Platform without our prior written consent.
11.1. We process personal data in accordance with the Law on Personal Data Protection of the Republic of Serbia and, where applicable, Regulation (EU) 2016/679 (GDPR). Details of what we collect, why, for how long, and your rights (access, rectification, erasure, restriction, portability, objection) are set out in our Privacy Notice.
11.2. Contact details you choose to publish on your profile or in a Job Ad become visible to other users. Please share only the information necessary for the cooperation.
11.3. Users who receive personal data of other users through the Platform may use it only for the purpose of the specific cooperation and must protect it in accordance with applicable law.
12.1. The Platform is provided “as is” and “as available”. While we work hard to keep it reliable and secure, we do not warrant that it will be uninterrupted, error-free or free of harmful components.
12.2. To the fullest extent permitted by law, the Operator shall not be liable for any indirect, incidental, consequential or special damages, loss of profit, loss of business or loss of data arising out of or in connection with the use of the Platform or any contract between users.
12.3. Where liability cannot be excluded, the Operator’s total aggregate liability towards a user in any twelve-month period shall be limited to the subscription fees paid by that user to the Operator in that period.
12.4. Nothing in these Terms excludes or limits liability for intent or gross negligence, or any liability that cannot be excluded under mandatory law, including mandatory consumer-protection rights.
13.1. You agree to indemnify and hold harmless the Operator, its officers, employees and partners from any claim, loss, liability or expense (including reasonable legal fees) arising from your breach of these Terms, your content, or your dealings with other users.
14.1. You may close your account at any time from your profile settings or by contacting us. Closing your account does not release you from obligations towards other users under contracts already concluded.
14.2. The Operator may suspend or terminate accounts as described in Section 8, and may discontinue the Platform or any feature with reasonable notice. Sections 3, 4, 10, 12, 13 and 16 survive termination.
15.1. We may update these Terms to reflect changes in the law, our services or good practice. Material changes will be announced on the Platform and/or by e-mail at least 15 days before they take effect. Continued use of the Platform after that date constitutes acceptance. If you do not agree, you may close your account before the changes take effect.
16.1. These Terms and any dispute arising out of or in connection with them, or with the use of the Platform, are governed by the laws of the Republic of Serbia, without regard to conflict-of-law rules.
16.2. The parties will first attempt to resolve any dispute amicably through our customer service. Failing amicable settlement within 30 days, the competent court in Belgrade, Republic of Serbia, shall have exclusive jurisdiction, unless mandatory law grants a consumer the right to bring proceedings before another court.
16.3. Disputes between users arising from their contracts are a matter between those users; Section 16.1 applies to them only insofar as the users have not agreed otherwise.
Questions, reports and requests may be sent to [email protected]. We are grateful for every message that helps us keep MendHall.com a safe, fair and welcoming place.